Shipping FAQs

How much is shipping?

Shipping costs are calculated at checkout based on your delivery address and order.

The exact shipping cost will be shown before you complete your purchase.

How long will my order take to arrive?

We deliver Australia-wide using Aramex and Australia Post.

Delivery to major cities generally takes 5–7 business days. Regional and remote areas may take longer.

We’ll process and dispatch your order as quickly as possible. Delivery times can vary due to courier delays, weekends, public holidays and regional locations.

If you order more than one case, your wines may arrive in separate deliveries.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

Call us on 02 6238 3830 or email info@contentiouscharacter.com.au.

We’ll do our best to help, but once your order has been processed or dispatched, we may not be able to make changes.

When will my refund be processed?

If you return an order, please let us know once the wine has been returned to us.

Once we receive and process your return, we’ll arrange your refund or credit.

Please allow up to 21 business days for your refund to appear in your account, depending on your bank or payment provider.

If a multi-buy discount was applied to your order and your return means the order no longer qualifies for the discount, the discount may be deducted from your refund.

What happens if I’m not home when my wine is delivered?

If you’re not home, the courier will follow their standard delivery process.

Depending on the delivery service and your delivery instructions, your parcel may be left in a safe place. If it cannot be safely delivered, the courier may provide instructions for redelivery or collection.

Please check your tracking information for the latest delivery updates.

Can I track my order?

Yes. Once your order has been dispatched, we’ll provide tracking details so you can follow your delivery.